Overview
At Gokeria Fashion Closet, we are committed to providing quality products and a smooth shopping experience for all our customers worldwide.
Our refund and returns policy lasts 14 days from the date your order is delivered. If 14 days have passed since delivery, we may not be able to offer a refund, exchange, or store credit.
To qualify for a return, items must:
- Be unused and unworn
- Be in original condition
- Include original tags and packaging
- Not show signs of damage, stains, perfume, or alteration
For hygiene and quality assurance reasons, certain items cannot be returned or exchanged
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or discounted items
- Gift cards
- Accessories and jewelry
- Bodysuits, underwear, or intimate wear
- Custom or made-to-order pieces
- Items damaged due to misuse or improper handling after delivery
Proof of Purchase
To complete your return request, we require:
- Your order number
- Proof of purchase or payment confirmation
- Clear photos of the item if the return is related to damage or defects
Please do not return products without contacting our support team first.
Refunds
Once your returned item has been received and inspected, we will notify you via email regarding the approval or rejection of your refund request.
If approved, your refund will be processed to your original payment method within a few business days, depending on your payment provider or bank.
Shipping fees are non-refundable unless the issue was caused by an error on our part.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your card provider or payment platform
- Contact your bank, as processing times may vary
If you still have not received your refund after completing these steps, please contact us at:
Exchanges
We only replace items if:
- The wrong item was sent
- The item arrived damaged
- The item has a verified manufacturing defect
To request an exchange, contact:
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been shipped, it can no longer be cancelled and must follow the return process if eligible.
Shipping Returns
Customers are responsible for the cost of return shipping unless the return is due to:
- Incorrect item sent
- Damaged item
- Verified product defect
We recommend using a trackable shipping service for returns, especially for higher-value items, as we cannot guarantee receipt of returned packages without tracking confirmation.
Return instructions and return address details will be provided by our support team after your request has been reviewed.
Worldwide Orders
Gokeria Fashion Closet serves customers globally. Delivery timelines, customs processing, and return shipping durations may vary depending on your country and shipping provider.
Need Assistance?
For all refund, return, or exchange enquiries, please contact:
We’re always happy to help.